CORONAVIRUS UPDATE 9th January 2021
WE ARE OPEN FOR BUSINESS
We are aware there is a great deal of concern and uncertainty about the impact of the Coronavirus on businesses and want to share with you our current position.
Please bear in mind all of the following is subject to no further restrictions by the Government.
We are open for business and can be contacted on 0345 226 5758 or by email from our contact details. Our Showroom however is closed.
The good news is that all of our pool table manufacturers are still open and producing although lead times have been extended due to a continued backlog of orders.
Any pool table deliveries that were recently scheduled for delivery will be first in line for supply as soon as we can collect from the factories. Lead times are clearly stated on the website product pages and of course we do have some fast delivery tables to certain parts of the country
A number of new customers are ordering in advance as many schools will not re-open for a while and with families needing some entertainment, games tables are a great form of indoor and outdoor fun. To ensure a timely delivery of a pool table and a place in the queue - order soon
For new pool table customers please order product if you are prepared to wait for the lead times shown on each product page.
For existing pool table customers we remain committed to your order from the manufacturer and will supply as soon as possible. Please bear with us as we are prioritising orders by date and we will get to you as quickly as we can. We will keep you informed of progress by email. Fast delivery tables will be delivered within 4 weeks
Spares and accessories will be despatched on the same day if orders are received by 2.30pm subject to stock. Some deliveries may be made in 48hours rather than 24hours given the circumstances.
Please be assured that we are taking all the precautions necessary and following Government guidelines to ensure the protection of our delivery crews and customers. As per the Government guidelines tradesmen can still enter your property provided all neccessary Covid precautions have been taken
If you have any concerns please call us on 0345 226 5758 and we will answer any of your queries.
SECURE YOUR POOL TABLE ORDER TODAY.
Many pool tables currently have long delivery lead-times. We are happy to take a 10% deposit to secure your order and guarantee your production slot.
Due to business disruptions caused by Covid-19, many non-stock pool tables have much longer lead-times than usual. All the factories are incredibly busy and have large order books resulting in extended production times.
We appreciate it is very frustrating having to wait so long for such an exciting product. Still, we do not see the lead-times improving any time soon and would recommend getting your order placed as quickly as possible.
How Does It Work?
Simple really. The website will only allow you to pay in full, so the easiest way to order a table with a deposit is to call us, and we can take the table and card details over the phone. Alternatively, you could email the specification, and we can send you a quotation, and you can pay the deposit by BACS payment or PayPal.
When Do I Pay the Balance?
After we have collected your pool table and have booked in your delivery/installation time slot, you will get a call from the office to pay the balance. This is usually done 2-3 days before the agreed installation date.
Don’t wait any longer.
If you are in the market for a pool table, we strongly recommend wasting no time in placing your order. The lead-times are only likely to increase over the coming months, meaning an even longer wait. We are happy to accept a small deposit as we do not feel it's fair to hold your full payment for months on end. This is an easy and convenient way of securing your pool table order. If you have any questions at all, please feel free to call on 0345 226 5758 or email firstname.lastname@example.org.
IMPORTANT INFORMATION ON POOL TABLE LEAD TIMES
You are of course aware that as a result of the Covid 19 pandemic all the pool table manufacturing plants were forced to close for several months from March this year. All factories have now been open for about two months.
At the time of the closures we had large quantities of existing table orders still awaiting production from all the factories and most of these have now been fulfilled.
During the closure and to date however we have, like other distributors, been inundated with pool table orders as families look for entertainment whilst furloughed or with young children needing some amusement during holidays.
This has meant unprecedented volumes for the manufacturers to the point where many tables can currently have up to 20 weeks lead time.
As you will understand the manufacturers are working with their own suppliers to enable them to ramp up production and most suppliers have responded well, albeit with some hiccups.
The lead times we give you at the point of your order or on our website are given in good faith from latest factory information and we will work hard to meet those dates, however these are always an approximation. We speak to the factories every week and they supply updated lead times but invariably they are subject to production difficulties such as slower component supply and some staff shortages which can cause delays.
We would ask you to bear with us in giving you an exact delivery date of any order until we have been notified by the factory that it is ready as it is a changing picture by the day. Please refer to individual table product pages which give our best estimate of lead times for each table.
We understand how frustrating this can be waiting for a fun product but we don’t want to be guessing delivery times and then disappointing if there are production hiccups which there are every now and then as manufacturers try to greatly increase their normal output.
I would recommend placing any new order sooner rather than later as the current situation exists with all distributors. We have monthly table stock slots booked with most manufacturers and we are confident the situation will improve over the next few months.
Geographically we are one of the closest distributor to all the manufacturers and can respond quickly to collect and deliver tables as soon as they are ready.
We are well placed to supply as quickly as anyone and we thank you for your patience in these challenging times.
URGENT ANNOUNCEMENT - Office Closed from Saturday 1st August to 9am Monday 10th August
Our offices are closed between Saturday 1st August until 9am Monday 10th August. We will respond to all emails on email@example.com within 24 hours. If your query is urgent please leave a message on 0345 226 5758 and we will call you back as soon as possible.
Please be aware that we will also not be sending out any accessory orders or having any collections from 2pm Friday 31st July until Monday 10th August as we are doing a belated year end stocktake and some warehouse changes .
Any spares orders placed during the closure will be despatched on Monday 10th August
The lockdown delayed our usual annual stocktake and it is important we carry it out to ensure we have the correct stock levels to continue to give a good service. We are also re-organising our warehouse which will mean a few days of internal disruption.
Normal service will resume at 9am Monday the 10th August. We apologise for any inconvenience and thanks you for your co-operation and continued support.
Deliveries of pool tables are unaffected.
How come the cost of recovering a pool table is at the level it is?
Good question so I will try to explain what’s involved in recovering the slate and cushions of professional slate bed pool and snooker tables.
First there are two types of table and they require different styles of recovering.
Call our team today on 0345 226 5758 / 0161 477 6691