Pool Table Delivery Process and Delivery Times

What happens when you order a Pool Table?

When we receive your pool table order, a chain of events occurs, which I will explain in detail, but first, some background.

Most UK-style slate bed pool tables are manufactured in the UK. There are only four volume manufacturers in the UK, and all are based in the North West and within 30 miles of our offices.

We are distributors for them all and have a close relationship with each one. We have the added advantage of nipping around and collecting even one table when it is ready, which speeds up delivery to you, the customer.

All four companies are small—to medium-sized enterprises that work largely to their order book rather than carrying stock. Some batch produce a particular model every few weeks, while others have mixed table production lines.

We carry a large amount of pool table stock in-house, but the cloth is pre-covered on both slate and cushions, so if you want a table with a different-coloured cabinet, size or cloth, there is a lead time for manufacture.

There is always a waiting time for non-stock specification tables as the manufacturers are always busy with existing orders. Some are more prolific than others; hence, lead times vary between 3-10 weeks depending on manufacturer and model. A pool table will be a fixture for you for some time, so it is often worth waiting for the model you truly desire.

American-style tables usually come from Europe and are typically stock items, so the general rule of thumb is 4-5 weeks before installation to allow for shipment arrival and customs clearance.

Process

Once we have your order, the procurement process starts on the same day.

If you buy online, you will receive a short automated confirmation once payment has been made through the system. Within twenty-four hours or sooner, you will receive a more detailed email confirmation directly from us showing all accessories and any other specific details. If you have not received it within twenty-four hours, please check your junk mail first to ensure it has not been diverted there. If there is no sign, call 0345 226 5758, and we will send a copy.

If we have your table in stock, we will give you an estimated time for delivery.

We immediately order with the relevant manufacturer for non-stock pool tables via our direct ordering system. At the same time, we copy our fitting company so they can start considering runs to your area and schedule you once the table is ready.

The manufacturer will have given us an estimated lead time for your table, and we display this on the product page of the table of your choice on the website. Please note this is only an estimate, and we are in the hands of our supplier before we give you a delivery date. However, we have a lot of experience with lead times and, in most cases, work within the estimated times provided. Any slippage of lead times will be communicated to you, but we can only give you a definite delivery day until we have the table in stock.

We monitor the progress regularly with the supplier, and any updates will be communicated to you.

Delivery

Before delivery, our fitters or office will call you to arrange a day for delivery with a two-hour window so that you don’t have to wait all day.

When arranging delivery, we have to optimise our delivery costs, so your delivery will be one of up to four tables on board the van for delivery in your area. We must give all four customers timings, so Accepting the allotted slot will help. Otherwise, your delivery may have to be rescheduled for a later date. We are flexible, but we appreciate your cooperation.

If our drivers are delayed en route, they will call you with an expected arrival time. They drive Sprinter-style vans, so they can usually access all areas.

As you will understand, our fitters need close access to the building where the table has to be assembled due to the weight of the product. They will need a minimum of one hour of free parking for a standard UK pool table installation and about four hours of free parking for an American pool table with sectional slate, as it will require the cloth fitting in situ. City Centre deliveries need pre-arranged parking on site for a Sprinter-type van for the relevant period.